JOB SUMMARY

Customer Service Associates help customers with questions or concerns about PixelOptics' products and services.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Customer Service Associates will ensure that each customer receives outstanding customer service by providing a friendly experience/environment.   CSA’s will communicate with internal as well as external customers via computer, in-person, fax-machine, in addition to telephone contacts.  CSA’s will communicate with customers all information regarding special promotions, product updates, and sale items, etc.  Receive orders and ensure compliance with call demand and frequency.  Expedite front lines, direct flow of customers, and order processing.  Process customer returns, exchanges, and complaint or product preference information.  Provide information to customers regarding pricing and delivery options.  Exhibit a professional and courteous demeanor.

CSA’s will serve as a liaison between the customer and other various departments.  Comply with established Company policies and standards, such as safekeeping of company property, personnel practices, security, sales, and record-keeping procedures.  Provide orderly maintenance of front-end equipment and supplies.  Help solve problems that affect the service, efficiency, and productivity of the front end order processing.  Any other tasks are assigned from time to time.

ESSENTIAL JOB QUALIFICATIONS:

1.       Ability to provide outstanding customer service.

2.       Ability to build relationships and utilize skills of workforce appropriately.

3.       Ability to assist with front end operations effectively.

4.       Ability to process information/merchandise through sales and inventory systems.

5.       Ability to comply with a fair and consistent set of standards as they apply to work force.

6.       Ability to manage time wisely in a fast-paced environment.

7.       Ability to maintain records and documentation.

8.       Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material and take corrective action directives as required.

9.       Ability to apply intermediate to advance level skills with MS Word, Power Point, Excel, and Outlook; Share Point, CRM, and Great Plains experience a plus.

EDUCATION and/or EXPERIENCE:

1.       Associates degree (A.A. or A.S.) ; or three to five years related experience and/or training; or equivalent combination of education and experience.

2.       Ability to work a full-time schedule including nights, weekends, and holidays as required by business growth.

3.       Wholesale and/or Retail experience preferred.

4.       Strong interpersonal, communication, organization and follow-through skills.

LANUAGE SKILLS:

1.       Ability to effectively present information and respond to questions from groups of managers, clients, customers, and general public.

REASONING ABILITY: